Love & Death: Agents vs. Digital

It seems that the world is convinced that one of the teachings that this COVID-19 crisis has brought us is the need to step-up the drive to digital in the provision of financial services. There is a new consensus that ditching face-to-face contacts – and brick-and-mortar locations, and replace them with digital interactions is the…

Creativity in Times of Hibernation

Read my blog inspired by the article written in Medium by fintech author John Biggs about his life during the COVID-19 pandemic in New York which he named “Racing in the Dark”. He referenced other authors and books to remind us that, as humans, we once spent whole seasons confined, hibernating, overwintering. The article let…

Remittance Community Task Force: Facing the Challenges of COVID-19

The March 19 announcement by the United Nations Secretary General, Mr. Antonio Guterres, has called for global solidarity in response to the coronavirus crisis. In response to this dire scenario, the International Fund for Agricultural Development (IFAD), through its Financing Facility for Remittances (FFR) is convening the Remittance Community Task Force to address the challenges…

A new decade for us

Coinciding with the celebration of the 10 years of the IMTC conferences, we are now faced with one of the most interesting and challenging organizational shifts at The Platinum Network. Building the IMTC events in these 10 years, was hard work in the sense that it took time, energy, and creativity with the help of…

Africa — The Latest Fintech Frontier, If Not the Last

Global payment and remittance companies constantly search for a competitive advantage: service enhancements, promotions, industry segments and target customers to name a few. As the world gets smaller and more connected technologically and in communications, those breakthroughs are harder to find, or at least more difficult to differentiate unique features vs. the available options. Enter…

The Growth of Migrant Services

Migrant Services Providers, from Travel & Foreign Exchange, to Remittances, airtime (top-ups), bill payment and now courier services, keep agents afloat while digital services continue their growth Download PDF Money Transfer Agents are a common feature in all migrant neighborhoods in cities across all the 5 continents. Full of services for migrants, they normally serve…